General Sales Conditions

Enter your "E-mail" and "Password" in the upper right corner of the site to loggin, and enter in your personal area.

Thereafter, you can use, view and change all your personal data.

Your personal page provides access to lists of products, information of discounts, offers and order history.

It is very important to keep this information up to date, since these will be used for the treatment of your purchases in the online store (parcel delivery address, name of the buyer on the invoice, email, phone, etc.).

If you no longer wish to receive e-mails from Impetus (promotions, exclusive offers, news), please send an email with your details (Name, email, address) to consumer@impetuswear.com to request to unsubscribe you from our database.

The process is simple, safe and practical:

1. Please register as Impetus customer.
2. Choose the items you are looking for by browsing our online store or using the search function.
3. Choose size and color you want and click the "Add to Cart."
4. You can repeat the second step to add more items.  The contents of your shopping cart are updated at the top of the page.
5. When you have all items in the cart, please click on the button "execute order".
6. We provide you later the information about the delivery location, type of payment and confirmation.
7. Finally we will send an email with the confirmation.
   

The items inside the shopping cart are only assured after confirming the order.

If a product is not available in stock, you will be informed during the ordering process that the product is "Out of Stock".

We do not guarantee product availability during periods of promotions, sales or stock-outs.

You can ask to be notified when the item in question is in stock, in the colour and size in question. To do this, click on the green "Notify when product is available" button.

You will be notified by email about the out-of-stock item and the corresponding refund for its value.

Yes you can, contact us by email at consumer@impetuswear.com or call +351 925 228 605, providing your order number and request to change it.

Please be advised that if the order has been processed and shipped we can't make any kind of change.

You can cancel an order if it has not yet been processed.

Please send us an email to consumer@impetuswear.com with information about the reason for cancellation, and order number.

Only after validation of Impetus, the order may be canceled or not.

In case of order cancellation, you will be refund on the same way of the payment method.

All refunds are dealt with as speedily as possible, to the legal maximum period of 30 days after purchase.

After completing your order, you will be redirected to a page displaying your order number and related information.

You will then receive an order confirmation by e-mail.

Enter in your personal account at the top of the site by clicking on "Log in" and go through the data used in the register.

You can see all orders made to date as well as their status.

All information regarding the status of your order will be sent to you via e-mail.

As a result, it is particularly important for you to ensure that you enter a current e-mail address when you place your order on the IMPETUS Online Store and that you check your e-mails regularly.

Impetus has chosen to work with CTT for Portugal, MRW for Spain, and FedEx for the other countries.

Yes, in addition to delivering to countries within the European Union, Impetus also ships to countries outside the European Union. To find out if your country is included in the countries served by Impetus, please send an email to consumer@impetuswear.com.

The shipping cost for countries outside the European Union does not include any customs fees that may be charged. Customs fees are the responsibility of the customer.

Once your order is shipped, you will receive an email with the tracking number so you can follow its progress. The estimated delivery time is 24 to 48 hours; however, it may vary due to factors beyond our control.

If the delivery is not made within the indicated timeframe, please contact us at consumer@impetuswear.com so that Impetus can resolve the issue with the carrier. It is important not to wait too long due to the carrier’s time limits.

Yes, you can set a delivery address and an invoice address.

Just bear in mind that in order to have an Impetus Têxteis invoice, you'll need your tax number.

One or more items of your order were not immediately available so we proceeded to send part of your order.

As soon as the other articles are available we will send them.

You should make a return and place a new order for the size you want. To do this, you must register your return in your online store account.

Once the registration is completed, Impetus will schedule a pickup at the address provided during the return registration.

For countries outside the European Union, the cost of returning the item is the customer’s responsibility.

How to Return an Item

You can return items from your order by logging into your online store account, going to your order history, and selecting the items you wish to return.

Return Period:

You have 30 working days from the date you received your order to initiate a return.

Eligible Returns:

We accept returns in the following situations:

• The product has a manufacturing defect or is damaged (unless the damage was caused by the customer).
  
• The product or quantity received is different from what was ordered.
  
• The order was delivered after the promised delivery date.
  
• You are not satisfied with the product in terms of design, color, size, cut, or finish.
  

Return Conditions:

• Items must be returned in their original packaging.
  
• If items arrive damaged or not in their original packaging, Impetus reserves the right to refuse the return.
  

Return Process:

1. Once your return is registered, Impetus will schedule a pickup at the address provided during the return registration.
   
   For countries outside the European Union, the customer is responsible for shipping costs.
   
   
2. After the items are received, they will be inspected to verify the reason for the return, check for defects, and ensure the items have not been used.
   
3. The refund to the original payment method. Refunds are processed within 15 days of receiving the returned items.
   

For countries outside the European Union, the cost of returning the item is the customer’s responsibility. Portugal

Return Address

Impetus Retail,

Estrada da Praia 1755

4740-696 Barqueiros

Please understand that we are only able to accept items purchased in our IMPETUS Online Store.

If you have a Voucher, you can use it as a type of payment. For that you only have to introduce your voucher code.

If the value of the voucher is less than the total amount of your order, you must select another available payment method.

If you have a discount voucher, once you're in your cart, enter the code in the field assigned to it and check the value recalculated later from your cart.

When inserting the code, it must be case-sensitive.

The privacy policy is intended to inform the method of collection, treatment and protection of personal information provided online.

Any change to the privacy policy of IMPETUS Portugal Têxteis SA will be available on this site. The last update was on 01/06/18.

For any further clarification, please contact us:

a) by letter, to Impetus for Têxteis SA Estrada da Praia, nr º 1755 4740-696 Barqueiros;

b) by e-mail to consumer@impetuswear.com

The data collected are intended to be analyzed for decision and management of services provided, as well as direct marketing. Information of the date of birth is for the promotion "birthdays" and to send postcard greetings.

Impetus announces that the answer to the questions (except the date of birth) is required; otherwise the client will not be part of the database and impetus, and therefore not able to benefit from exclusive promotions campaigns and constant customer base Impetus data.

The data provided are confidential and are not shared with other entities.

The data subject has the right of access, rectification, cancellation and opposition to disclosure of their data.

This right can be exercised through the following means:
a) Through the sites, www.impetuswear.com entering the Username and Password in the personal area.
b) By e-mail: consumer@impetuswear.com

You can send us an email to consumer@impetuswear.com or contact us via the contact form and receive an answer as quickly as possible.

You can also call us at +351 925 228 605 phone where you can put your questions, from Monday to Friday between 09:00 and 12:00 and 14:00 and 17:00.

When you contact us, please give us the folowing infiormation: 

- Your name

- The number of your order

Customs and Import Duties

The buyer is responsible for any customs or import duties that may be charged upon delivery. The amount and process for these fees depend on the customs regulations of each country.

To place an order, you can register in our online shop through the "register" option (upper right corner) or buy as a guest.

Just follow these steps:

1. Choose the category and then the product type (slips, retro, boxers, and pyjamas).
2. View the products that interest you. By clicking on the picture you can see every detail available: sizes, composition and reference code, characteristic and price.
3. Select an item and add it to your basket. You can then choose to continue shopping or to process order.
4. If you wish to continue shopping, repeat the process but if you wish to process the order, log in.
5. If you have a discount VOUCHER (only aplicable on products without any discount), insert in the cart.
6. Once you have entered your details, check that they are correct and click on confirm.
7. Check if the delivery and invoice address are correct and click on to confirm.
8. Select a payment method: bank transference, hipay payment (ATM, credit card, payshop).
9. Please confirm your order.
10. You will receive an email confirmation of your order.

We guarantee that every online transaction you make will be 100% safe.

Shopping at IMPETUS Online store, besides the convenience, speed and ease, you are guaranteed safety.

All your data are protected and will only be used for marketing and or customer support in case of contact.

No, you can only purchase items available in our online store.

Stock shortages may occur for continuous lines, and in that case, you can request to be notified when the item is back in stock.

Regarding our Autumn/Winter or Spring/Summer collections, we generally do not reproduce these items.

Phase One Sales: Selected products with discounts of up to -30%, valid from 1st to 23rd January 2024.

Second Phase Sales: Selected products with discounts of up to -30%, valid from 24 to 31 January 2024.

Cannot be combined with other current campaigns/promotions;

Limited to existing stock.

Hipay
Choose your preferred method of payment to pay for your online purchases:

• Credit card
• Visa
• MobilePay
• MbWay
• Multibanco
• AMEX
• Carte Bancaire
• Bancontact
• IDEAL

Shopify Payments

• Klarna
• Google Pay
• Apple Pay
• Mastercard
• Maestro
• American Express

Paying by credit card on Impetus online store is 100% secure.

We use SSL encrypted communication, and work with a real-time connection to the banking systems (Unicre/SIBS).

Pay by credit card over the Internet is provided through secure websites (like ours) and a reliable entity does not bring any kind of trouble.

The banks have a security system that limits purchases over the Internet.

Maybe that's why they have refused the request.

We also inform you that we use the 3D secure system for added security.

If you want to make a purchase, you better contact your bank and request authorization to purchase on the Internet and then resume your order.

Find all the answers at the link below: https://www.impetusunderwear.com/pt/rubricas/klarna_1226.html

Shipping Terms and Conditions

Order Processing

• Impetus processes orders only after payment is confirmed.
  
• During promotions or collection transitions, processing may take up to 5 working days.
  
• Orders placed after Friday noon, on Saturday, or Sunday will be processed the following Monday.
  

Shipping and Carriers

• We work with reliable carriers to ensure your order is delivered on time.
  
• You will receive an email with your order status and tracking number, and you can also check this information in your customer account.
  

Delivery Terms

• Always provide a phone number for delivery.
  
• If the parcel is not collected within the designated period, it will be returned to Impetus.
  

Reporting a Late Delivery

• If you have received a shipping confirmation email but your order has not arrived within a reasonable time, contact us via our [Contact page] or email: consumer@impetuswear.com.
  
• Phone support: (+351) 925 228 605 (available 09:00–14:00 and 12:00–17:00, Monday to Friday, excluding weekends and holidays).
  
• Please provide your name and order number when contacting us.
  

Lost or Undeliverable Orders

• In the event of a lost or undeliverable order, the carrier’s investigation may take up to 14 working days to confirm the issue.
  
• No refund will be issued during this investigation period.
  

If you want to ensure faster processing of your order during peak periods, please contact us by email at consumer@impetuswear.com, providing your order number and indicating the urgency of your request.

Yes, submitting a return request through the Online Shop is mandatory.

Without completing this step, we cannot process your return properly or issue a refund for the returned items.

IMPETUS RESERVES THE RIGHT TO REFUSE RETURNS COMMUNICATED OR SENT AFTER THE ESTABLISHED DEADLINE, OR ARTICLES THAT ARE NOT IN THE SAME CONDITION IN WHICH THEY WERE PURCHASED.

For countries outside the European Union, the return shipping is the responsibility of the customer.

Yes, it’s possible to return it up to 30 days after the delivery. After that deadline, Impetus reserves the right not to accept returns. 

The return period is 30 days after receiving the order.

No, you have to return and make a new order.

You should register your return in your online store account, and then send us an email at consumer@impetuswear.com with your order number, the reason for your claim, and photos attached.

Yes, the submission of the return request at the Online Shop is mandatory, otherwise we cannot process your return correctly, or refund the amount corresponding to your return.

You should register your return in your online store account. To do this, select the relevant order and choose the items you wish to return.

After registering your return, Impetus will schedule a pickup at the address you provided.

Please place the items in their original packaging and inside a securely closed box. The customer is responsible for any damage caused by improper packaging during the return shipment.

Once the returned items arrive at our facilities, they will be inspected by our Quality Control Department. The refund will be processed only after confirming that the items are in the same condition as when they were originally sent.

For countries outside the European Union, the return shipping is the customer’s responsibility. The return must be sent to the following address:

Impetus Portugal Têxteis SA

Estrada da Praia, 1755

4740-696 Barqueiros

Portugal

Place the item(s) in their original packaging. If you no longer have it, use a secure package suitable for safe transport. The customer is fully responsible for any damage caused to the item if it is returned in inadequate packaging.

Impetus provides up to two free collection attempts for the customer. If the order has not been collected after the second attempt, the customer must ship the items to Impetus themselves. Any costs for a third or subsequent collection are the customer’s responsibility.

For countries outside the European Union, returns are the customer’s responsibility. Please send your return to the following address:

Impetus Retail

Estrada da Praia 1755

4740-696 Barqueiros

Portugal

The refund will be issued using the same payment method used for the original order.

Please contact our consumer support service immediately through the e-mail consumer@impetuswear.com We will make our best effort to solve your problem as soon as possible.

By registering, you will benefit from campaigns, discounts and exclusive offers. The purchase process is easier, as soon as you login, your personal data will be automatically discharged, avoiding having to repeat information each time you place an order. All purchases you make at the online store will accumulate in your account.

Impetus Customer Benefits:

1. Promotional campaigns defined in each collection;
2. Customer Area Access Impetus for consulting the detailed purchase and modification of personal data;

To register in Impetus's online store, you should use "Register", available at the top right of the webpage.

To register you have to:

1. Fill in your personal data in the form submitted. Please fill always with a valid e-mail address. The user of the site Impetusunderwear.com is responsable for data access to his account (username and password).
2. You will receive a message that will allow you to complete the registration process on the provided e-mail address.
3. The fields "username" and "password" are essential for your next visit. If you lose your data, enter your email and you will automatically recieve an e-mail to reset your password.
4. Impetus need your correct data to deliver your order and to notify you about the status.

By accessing this area, you will be able to check all the purchase you have made on Impetus online store, with the possibility to check the description of each order, as well as access and print the documents generated by it.

To see the description of each order, just "click" on the number.

In cases of misuse of the site, and whatever the applicable legal procedure, Impetus reserves the right to cancel the user registration, removal orders and any other content.

Impetus takes commitment to protect privacy and security of each client's personal information.

The information you provide us is intended to:

- Provide you a personalized and appropriate service;

- Process and deliver your order, and notifies you about the status.

- Ensure an efficient and fast customer service.

You can easily recover a forgotten password.

1. Please go to the main page and click on Login.
2. Click on “Forgot your password?”
3. Enter you email and click send

We will send you an e-mail so that you can recover your password.

You can always reset your password.

Please change your password in your personal data into “My Account”.

The validity of the e-gift card Impetus is 60 days after purchase.

No, you have to purchase the e-gift card separately. 

Yes, if you received an e-gift card Impetus you can use in any product on the online store.

Impetus Underwear does not return the remaining amount, the e-gift card is single-use and it's impossible to return the remaining amount if it's not used in full when placing the order.

You should first check if the period of use of your e-gift card is expired if it has not expired, you should contact our customer service so we can solve your problem as soon as possible.

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguageCentro de Arbitragem de Conflitos de Consumo de Lisboahttp://www.centroarbitragemlisboa.pt/Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitralhttp://www.triave.pt/CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)http://www.ciab.pt/pt/CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumohttp://www.arbitragemdeconsumo.org/Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbrahttp://www.centrodearbitragemdecoimbra.comCentro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarvehttp://www.consumoalgarve.ptCentro de Informação de Consumo e Arbitragem do Portohttp://www.cicap.ptPlataforma Europeia de Resolução Litígios em Linhahttps://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage